FAQs

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Before you travel

What do I receive once I have made my booking?

You will receive an email confirmation if you book online.  An invoice and villa form will be sent to you if you book over the phone or online, you will need to fill in and return the villa form to us. You will receive an invoice and villa form within five working days from making the booking.

When will I receive my travel documents?

You will receive your travel documents 4 weeks prior to departure. If you are booking your holiday less than 4 weeks prior to departure, documents will be sent to you as soon as we receive your signed villa form.

Please note your documents will only be dispatched once the signed villa form is returned.

How much is the deposit?

A deposit of 25% of the property rental price is payable at the time of making your booking.

Is there a charge to use a credit card?

We accept all major credit cards, subject to a transaction fee of 2% (2.5% for Amex).

There is no charge for payments on a Debit card or via cheque.

When is my final balance payment due and how can I pay?

Your final balance is due 10 weeks prior departure and you can pay it over the phone with one of our agents, you can view your final balance details online at “My Account” at any stage. 

We do not send reminders, so you must make note of the day your balance is due and contact us to pay before this time, otherwise your booking will be cancelled with full loss of deposit.

What is a changeover day?

A changeover day is the specific day of the week when holidays start and end at a particular villa. We allocate changeover days to villas in each destination to coincide with the days when most flights are available.

Corsica - Sunday

France - Dordogne – Saturday

France - Atlantic Coast – Saturday

France - Lot Valley – Saturday

France - Pays de Basque – Saturday

France - Languedoc – Saturday

France - Provence – Saturday/Sunday

Croatia – Istria – Saturday

Croatia – Split – Saturday

Croatia – Dubrovik – Sunday

Montenegro- Sunday

The above is flexible on some prooerties, so please one of our consultants. 

Can I book flights with you?

No, we do not book flights; however, our agents can help with flight schedules.

Passports and visas

It is your responsibility to ensure you have a valid passport and visa (if applicable). Anyone who is not a British citizen should consult the embassy of the country of destination and the Home Office immigration department to check whether they require any special documentation for the countries they are visiting or for return to the UK. Should you require further information please contact the passport office on 0300 2220000 or visit their website at www.ukpa.gov.uk

Can I amend my booking once confirmed?

Yes, Affair Travel reserves the right to treat such a change as a cancellation and levy the appropriate cancellation charge.

Can I hold an option

Yes, it is possible to hold an option on a villa - call 0207 616 9990 to speak to a specialist.

Useful information and local serices

Information provided is updated as often as possible on useful information and local services. Changes may occur throughout the season and Affair Travel does not take any responsibility for any inconvenience to clients that may result.

What's included and excluded in the price

What’s included in the rental price

I)   Rental of villa or self catering unit.

II)  Linen and bedclothes. Small towels are provided but clients should take their own beach towels.

III) Electricity and gas; except out of season and in France, you should expect to pay between £35 - £50 per week in France, if heating is required in cool weather an electricity charge is payable locally.

IV) Cleaning is provided in between villa or self catering rentals ie: prior to your arrival and after your departure. Owners do request however that you leave the property in a clean and tidy state.

Are towels and linen provided at the accommodation?

All bedroom and bathroom linen is provided, unless otherwise stated within the property description. You will need to take your own beach towels to use around the pool, unless otherwise stated within the property description. Children’s Cot linen is not provided; please ensure you take your own.
 

What is in a Welcome Pack?

Essentials items such as bread, eggs, coffee, milk, sugar, wine, cheese, ham, and fruit. Please order at the time of booking if you require this pack, the welcome pack will placed in your property awaiting your arrival. A charge of £50 per apartment or villa will be made. Note not all Villas are able to provide a welcome pack.

Does booking with you include insurance?

Your holiday price does not include personal holiday insurance cover; it is important that you do purchase this at the same time as you book your holiday, or check that you already have a valid annual insurance cover. To add travel insurance cover, call 0207 616 9990. In particular you should be aware that, whilst you are renting one of our properties, you are responsible for it and may be held liable for any damage either to the property or its contents. You should therefore ensure whatever insurance cover you organize that it does provide protection against liability from accidental damage to the property over €300; normally this is shown under the Personal Liability Cover of the travel insurance policy.

Are Tourist taxes included?

Tourist tax is payable locally in France and Croatia, to the property owner, in local currency, the Euro in France and Kuna in Croatia.

Prices vary from district to district but as a guide see approx daily costs below:

Adult           £1 pp per day

12-18 ys      50p pp per day

Under 12 yrs FREE

Are transfers provided?

Transfers are not included in the cost of our holidays. However certain destinations can provide this service at an additional cost. Transfers are either by taxi or minibus. Transfers should be booked in advance to avoid disappointment.

We do provide car hire, so talk to our agents or see online for details.

Questions about your property

Are pets allowed in your properties?

Sadly none of our villas accept pets.

Do we need bring our own beach towels?

Yes, you will need to bring your own beach towels.

Is there a washing machine in the property?

Generally all of our properties will have washing machine, unless otherwise stated in the property description.

Are hairdryers provided?

No, you will need to take your own, unless otherwise stated in the property description.

Will I need to take travel adaptor plugs?

Yes – the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.

Will there be a TV & DVD Player?

Yes, most of our properties have a TV & DVD player. This will be indicated in the property details.

If satellite TV is provided in the accommodation, which channels can I expect to receive?

It will be the local satellite/cable channels for the country that you are visiting. Limited English speaking channels are available.

Will there be a telephone?

Yes, some of our properties have a telephone. This will be indicated in the property details.

Can you provide cots and high chairs in the villas?

Yes. We provide these in most of our properties, free of charge. Please inform us of your requirements at the time of booking and on your rental requirement booking forms. Unless these are pre booked we cannot guarantee their availability.

Do you have any heated swimming pools?

Yes, some of our properties have heated swimming pool. There may be a charge for this, which will be indicated in the property details.

Do you have Barbeques?

Yes, most of our properties have barbeques. However, some properties in France do not allow the use of barbeques in July and August due to local restrictions. This will be indicated in the property details.

Cancellation Policy

What is your cancellation policy?

Any client cancelling a booking must do so in writing (by recorded delivery post) or email. but the following charges apply in respect of property or hotel costs, the weeks in question being calculated from the date of receipt of the written cancellation in our office:

Over 70 days prior to departure      Loss of deposit

69-41 days prior to departure          50% of holiday price

41-28 days prior to departure          75% of holiday price

27 – 0 days prior to departure         100% of holiday price


In the rare event of a cancellation by Affair Travel of a client's booking all monies paid will be refunded immediately and in full whereupon the liability of Affair Travel ceases. Should a client wish to change accommodation for any reason, Affair Travel reserve the right to treat such a change as a cancellation and levy the appropriate cancellation charge.  Should a client not pay the balance due by the specified time Affair Travel reserves the right to cancel the booking and levy the appropriate cancellation charges.

While on holiday

When can I check-in to my property?

Corsica & Croatia from 3pm

France and Portugal from 5pm until 7pm

When do I need to check-out of my property?

Corsica, France & Portugal at 9:30am

Croatia at 9am

Arrangements must be made and agreed for any other times prior to your booking being completed

Where will I collect the keys to my accommodation?

Details regarding your key collection will be sent to you with your travel documents. Collection points do vary depending on the destination and the accommodation you are travelling to.

Affair Travel contact while on holiday?

Your travel documents will have contact numbers of a local representative or managment company or key holder should you need assistance.

What is Client Responsibility?

Clients are responsible for the contents, facilities and amenities of any property they rent and for leaving it in good order and clean condition. Any damage to any property its contents, facilities or amenities may render the client liable for eviction without compensation and liable to pay for any such damage.

The maximum number of occupants for each property is indicated in the description of it and under no circumstances shall this number be exceeded. Each owner reserves the full right to refuse admission or to request the departure, of people arriving in excess of this number, in such instance the whole party is liable to be evicted.

Any problems, defects or shortages in respect of a property and its contents should be immediately reported to the owner, or to his representative, who is in the best position to take any remedial action. Any shortage or defect, however, which threatens seriously to affect the client’s enjoyment of the holiday which is not rectified within a reasonable period of time must be reported to Affair Travel by phone or email at once, while the client is still in occupation of the property (only then is Affair Travel given the opportunity of coming to the client’s assistance to remedy the cause of whatever the complaint should be). Consequently Affair Travel shall have no liability in respect of any claim concerning the property which has not been raised whilst the client is in occupation of the property. In any event Affair Travel liability shall not exceed the amount paid by the client for the accommodation provided for him.

If a complaint cannot be resolved during your holiday, you must send a written complaint within 28 days of the end of your holiday, in order that we can investigate it properly.

Damage to property and Minor Accidental Damage Charge?

For 2014 all bookings include a Minor Accidental Damage Cover. This covers you for any accidental damage to your holiday accommodation up to the value of €300.
If you or any member of your party cause damages of more than €300 you and your party will be required to pay for the full loss and/or damage caused and we will hold you and each member of your party jointly and individually responsible. Full payment for any such damage or losses of more than €300 must be paid directly to the accommodation owner/supplier prior to departure from the accommodation or an invoice in respect of it will be sent to you on your return.

 

The Minor Accidental Damage Cover does not cover:-

deliberate, unlawful, highly negligent, reckless or malicious damage to the property or to its contents;

major or structural damage caused to the property or its contents;

damage that is not caused entirely by accident by you and/or genuine members of your party;

the cost from additional cleaning of the property that may be needed because it is left in a dirty condition;

damage that is not immediately reported to the owner or to us; and all damage which totals €300 or more.

 

You will be responsible to the owner for all damage or breakages caused by you and/or genuine members of your party to the property or its contents (including the cost of any work needed to put this right) which is not covered by the Minor Accidental Damage Cover. This may include responsibility for paying for this damage. You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify the owner/key holder immediately. The owner can ask for payment from you to cover these costs.

Do I need to pay a Refundable Cleaning Deposit in resort?

All villa rentals in France will incur a €150 cleaning deposit payable in cash in on arrival at the villa. Deductions from the cleaning deposit will only be made if the property requires additional cleaning, due to the property being left in an unsuitable condition, otherwise the deposit will be returned.

Car Hire

Can I book car hire with you?

Yes, car hire is available to book

What does car hire include?

Collision Damage Waiver

Third Party Liability

Theft protection

Premium Location Fee

Vehicle Licensing Fee & VAT

All Cars with air conditioning

What will I need to take with me to collect car hire?

The driver will need to produce a valid driving license (if you have UK photo card driving license you will also need to produce the paper part) in addition to a credit card all in the driver’s name.