Our Terms & Conditions
Pre-existing Health Conditions:
This insurance contains Health Conditions so You should inform the medical screening line of any medical conditions that may affect the Underwriters acceptance of Your cover. Please therefore telephone the medical screening line on 0844 892 1698 to inform them if anyone to be covered by this policy or any person upon whose health the Trip depends: (a) Has an existing or on-going medical condition (b) Is taking any prescribed medication (c) Has or has had any condition still requiring periodic review (d) Is awaiting any tests, treatment, investigation, referral or results of these. Failure to notify them may cause Your circumstances to fall within a policy exclusion.
Emergency Assistance & Repatriation:
In the event of death or in the event of injury or illness resulting in any of the following, immediate contact must be made with the Medical Assistance Service:-
(iii) Alteration in travel plans
Specialty Assistance Ltd
Telephone: +44 (0) 20 7902 7405 Fax: +44 (0) 20 7928 4748
When calling state Your identity, this Document No. and the identity and telephone number of the treating doctor.
In the event of a claim
When you return, contact the claims adjuster who is:
Towergate Chase Parkinson
P.O. Box 416
Tel: 0844 892 1697 Fax: 0844 892 1699
A claim form will be forwarded to you for completion. Return it with original supporting documents including validation certificates and, where applicable, a doctor’s certificate, and receipt in evidence of ownership, repair estimates, Police Report, together with the original booking invoice. Full details of what is required as evidence to support your claim is detailed in the policy wording, otherwise you can call Inter-group on the number above ad they will advise what you need to do.
You may cancel this policy within 14 days of receipt of the policy documents (the cancellation period) by writing to the issuer of this policy during the cancellation period. Any premium already paid will be refunded to You providing You have not travelled, no claim has been made or is intended to be made and no incident likely to give rise to a claim has occurred.
Cancellation Outside the Statutory Period
You may cancel this policy at any time after the cancellation period by writing to the issuer of this policy. If You cancel after the cancellation period no premium refund will be made.
We reserve the right to cancel the policy by providing 21 days notice by registered post to Your last known address. No refund of premium will be made.
Non payment of premiums
We reserve the right to cancel this policy immediately in the event of non-payment of the premium.
Full Terms & Conditions
You can download our full terms and conditions here:
Single Trip Affair Travel Insurance Terms & Conditions
Annual Multi Trip Affair Travel Insurance Terms & Conditions